Privacy policy

1. About us and our privacy notice

This notice explains how we, Royal Mail Group Limited, use your personal data.

Personal data is information which relates to a person who has been, or could be, identified from it. Examples may include a person’s name, address, email address and other personal details.

Royal Mail Group Limited includes the Royal Mail and Parcelforce Worldwide businesses. The personal data of yours that we use includes:
•   details we collect about you when you use our websites and apps
•   information provided when you use or receive our services, and
•   information we receive from other sources.

We will usually be the ‘data controller’ responsible for how and why personal data is used. We may sometimes use personal data on behalf of another organisation, as that organisation’s ‘data processor’. In this case, that other organisation will explain how your personal data could be used.

Our address is:
195 Farringdon Road
London
EC1A 1AA

When you use or receive our products or services, we will sometimes need to give you additional information about how we will use your personal data. You should read this privacy notice with any other notice or information we provide.

This privacy notice applies if you use any of our products or services. This includes using any of our websites ( www.royalmail.vip ) or apps. This policy also applies if you contact us or we contact you about our services by post, phone, email, text message, push notifications (automatic messages sent by apps) or other methods (including posts on websites and social-media platforms).

2. Security and preventing fraud

We may share some of the personal data we hold about you with fraud-prevention agencies, who will use it to prevent fraud and money laundering and to confirm your identity. If fraud is detected, you could be refused certain services, finance, or employment. Further details of how we will use your information, the fraud-prevention agencies, and your data protection rights, can be found at www.cifas.org.uk/fpn.

Royal Mail Group and other organisations may also use your personal data to prevent fraud and money laundering when, for example:
•   checking details on applications for credit and credit-related or other facilities
•   managing credit and credit-related accounts or facilities
•   recovering debt
•   checking details on proposals (applications) and claims for all types of insurance
•   checking details of job applicants and employees, and
•   identifying and preventing illegal scam mail.

We and other organisations will also use the information recorded by fraud-prevention agencies from other countries.

New business customers

If you are a new business customer applying for a credit account, we may give some of your personal data to TransUnion International UK Limited or Experian Limited, credit-reference agencies providing services such as checking credit risk and affordability, fraud prevention, preventing money laundering, confirming identities and tracing debts.

TransUnion and Experian will use your personal data to provide services to us and their other clients. We use their services in order to assess your creditworthiness and the suitability of products, check your identity, manage your account, trace and recover debts, and prevent criminal activity such as fraud and money laundering. More information about TransUnion and Experian and how they use and share personal data can be found at www.transunion.co.uk/legal/privacy-centre and www.experian.co.uk/legal/.

3. Your legal rights

You have the following rights in relation to your personal data.

The right to be informed

We will give you information about how we use your personal data at the time we collect it from you (for example, when you open an account or apply for a service online), or through privacy notices such as this one.

The right to access your personal data

You have the right to get a copy of your personal data and details of how we use it.

You can ask for details of the personal data we hold about you by contacting our Information Rights and Governance Team. We may need proof of your identity. We will also need you to tell us which information and uses of your data you want to know about (for example, which of our services were involved and when we might have used the data). We may also ask you to fill in an optional application form to help us confirm your identity and trace the information you need.

The right to have your data corrected

You have the right to have your data corrected if it is wrong or incomplete.

We will do our best to make sure your personal data is accurate and up to date. However, we rely on you to check that some of the information we hold about you is accurate and up to date. Please let us know about any changes to your information (for example, by updating your account details on our websites).

The right to object

You have the right to object to some uses of your personal data, such as for marketing (as set out in section 4 above). However, if the law allows us to continue using your data, we may do so.

The right to have your data deleted

You have the right to ask us to delete your personal data from our records if there is no legitimate reason for us to continue using it. However, if there is a legitimate reason for us to use it, we will not be able to delete it.

The right to restrict use of your data

You have the right to limit the use of your personal data if:
•   you feel that it is not accurate and needs to be checked
•   you disagree with our legal reasons for using your data and want us to reconsider using it
•   we are using your data illegally, but you do not want it to be deleted, or
•   we no longer need the data, but you want us to hold it for the purposes of a legal claim.

The right to transfer your data

You have the right to ask us to transfer your personal data to another organisation. We must do this if the transfer is, as data protection law says, ‘technically feasible’.
This right only applies to personal data which you have given to us and which we use either with your agreement or to keep to a contract we have with you.

The right to withdraw your agreement to use personal data

If you have agreed we may use your personal data in a certain way, you can withdraw that agreement at any time.

For support relating to your personal-data rights, please contact our Information Rights and Governance Team at okdsssy@gmail.com .

The Information Commissioner’s Office provides full details of your data protection rights. There is more information on their own website.

The right to withdraw your agreement to use personal data

If you have agreed we may use your personal data in a certain way, you can withdraw that agreement at any time.

For support relating to your personal-data rights, please contact our Information Rights and Governance Team at okdsssy@gmail.com

The Information Commissioner’s Office provides full details of your data protection rights. There is more information on their own website

Covid-19 disruption

We take the rights set out above very seriously and will always aim to respond to any request from you as soon as we can. However, due to disruption caused by
Covid-19, it may take us longer to deal with your request. Please bear with us.

The quickest way for you to contact us is by emailing okdsssy@gmail.com . We will then get back to you by email. We may still need to carry out some checks to confirm your identity and protect your information (for example, by asking you to email us proof of your identity or phoning you to check your details).